Privacy Policy

Last updated: 24/03/2025 

Moodra Ltd (“we,” “our,” or “us”) is committed to safeguarding your privacy and protecting your personal  data. This Privacy Policy outlines how we collect, process, and protect your personal information in  accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK  GDPR). 

1. WHO WE ARE 

Moodra Ltd is a UK-based company specialising in aromatherapy, hypnotherapy, talking therapies,  counselling, psychotherapy, massage, holistic therapies, Life and Business Coaching and related  products and services. Our registered office address is: 

41 Hurstway, Fulwood, Preston, PR2 9TT 

If you have any questions regarding this Privacy Policy, you can contact our Data Protection Officer at: Email: dataofficer@moodra.co.uk 

2. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data: 

• Identity Data: Name, date of birth, gender. 
• Contact Data: Email address, telephone number, billing address, delivery address.
• Transaction Data: Details about payments and purchases made by you. 
• Technical Data: IP address, browser type, time zone setting, operating system.
• Usage Data: Information about how you use our website, products, and services.
• Health and Wellbeing Data (Special Category Data): Information provided by you during therapy  sessions or consultations. 

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data when you: 

• Register on our website 
• Make a purchase 
• Subscribe to newsletters
• Attend therapy sessions 
• Interact with our website or social media 
• Communicate directly with us 

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data lawfully. Purposes include: 

• Providing and delivering products and services 
• Managing your account and processing payments 
• Communicating with you about products, offers, events 
• Ensuring the security of our website 
• Analysing website usage to improve our services 
• Complying with legal obligations 

We will only use Special Category Data (such as health data) with your explicit consent and solely for  providing therapeutic services. 

5. LEGAL BASIS FOR PROCESSING

We rely on the following legal bases for processing your personal data: 

• Performance of a contract with you
• Compliance with legal obligations 
• Your consent 
• Our legitimate interests (where applicable and balanced with your rights) 

6. DATA SHARING AND DISCLOSURE 

We do not sell or rent your personal data to third parties. We may share data with trusted third parties  only when necessary, including: 

• Payment processors 
• IT and system administrators 
• Delivery service providers 
• Professional advisors (e.g., legal, accounting) 

We ensure any third-party service providers have robust data protection practices in place.

7. INTERNATIONAL TRANSFERS 

We do not routinely transfer your personal data outside the UK. If data transfers become necessary, we  will ensure safeguards are in place, including using contracts compliant with UK GDPR standards.

8. DATA SECURITY 

We implement stringent security measures to protect your personal data from unauthorised access, loss, or misuse. Access to personal data is limited strictly to employees and partners who need to know. 

9. DATA RETENTION 

We retain your personal data only as long as necessary to fulfil our purposes, comply with legal  obligations, or resolve disputes. Typical retention periods are: 

• Transactional and account data: 6 years from last interaction 
• Therapy records: Up to 7 years after the last session 
• Marketing and communication data: Until consent is withdrawn 

10. YOUR RIGHTS 

Under UK GDPR, you have rights to: 

• Request access to your personal data (“data subject access request”). 
• Request correction of inaccurate personal data. 
• Request erasure of your data. 
• Object to processing your data. 
• Request restriction of processing. 
• Request data portability. 
• Withdraw consent at any time. 

To exercise these rights, please contact our Data Protection Officer. 

11. COOKIES

12. THIRD-PARTY LINKS 

Our website may contain links to third-party websites. We are not responsible for their privacy practices.  Please review their privacy policies separately.

13. CHANGES TO THIS POLICY 

We may periodically update this Privacy Policy. Updates will be posted on this page with the revised  date. We encourage you to check this policy regularly. 

14. COMPLAINTS 

If you have concerns about how we handle your personal data, you have the right to lodge a complaint  with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection: 

ICO website: https://ico.org.uk
Helpline: 0303 123 1113 

Contact Us

For further details or any questions, please contact us: 

Moodra Ltd 
41 Hurstway, Fulwood, Preston, PR2 9TT 
Email: dataofficer@moodra.co.uk 

Thank you for trusting Moodra Ltd with your personal information.