Thank you for shopping with us! Below you’ll find details on our shipping and payment options.
Deliveries
We offer the following delivery methods for customers in the UK and beyond:
- Royal Mail – Standard and tracked options available.
- Courier Service – For larger orders or faster delivery.
- Local Collection (By Appointment Only) – Pick up your order at our designated location. We will contact you to arrange a convenient time.
Shipping Costs
Our webshop automatically calculates shipping costs based on your location and the selected delivery method at checkout. Costs will be displayed before you complete your order.
Delivery Times
- Royal Mail: Estimated 2-5 business days within the UK.
- Courier Service: Estimated 1-3 business days within the UK.
- International orders: Delivery times vary depending on destination and shipping method chosen.
We aim to dispatch all orders within 1-2 business days. Once your order has shipped, you will receive a confirmation email with tracking details (if applicable).
Payment Options
We accept secure online payments via Stripe, which supports most major debit and credit cards, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
All transactions are processed securely, and we do not store your payment details.
Refund & Returns Policy
Thank you for shopping with us! We hope you love your purchase, but if for any reason you are not completely satisfied, we’re here to help.
1. Returns & Refunds We accept returns on candles and aroma mist sprays within 14 days of receipt. To qualify for a refund, the items must be unused, unopened, and in their original packaging.
2. Non-returnable Items Due to hygiene reasons, we cannot accept returns or offer refunds on opened or used candles and sprays, unless they are faulty or damaged upon arrival.
3. Faulty or Damaged Goods If you receive a faulty or damaged product, please contact us within 7 days of receipt. We will be happy to arrange a replacement or refund, depending on availability and your preference.
4. How to Return To initiate a return, please email us at [email address] with your order number and a brief description of the reason for return. We will provide you with instructions on how to return the item. Please note that customers are responsible for the cost of return postage, unless the item is faulty.
5. Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 7 business days of receiving the return and will be credited to your original method of payment.
6. Exceptions We are unable to offer refunds or exchanges on items purchased during promotional or sale events, unless the product is faulty.
7. Contact Us If you have any questions about returns or refunds, please don’t hesitate to get in touch with our customer service team at [email address].
If you have any questions regarding shipping or payment, feel free to contact our support team.
Thank you for your support!